Self-service, when it works, it is a wonderful thing: online shopping when insomnia strikes, checking in for your flight on the way to the airport, using your phone to hail a ride downtown. However, there are still plenty of occasions »
Vice President, Client Services
In her free time, Anne enjoys running, cooking, baking, reading, ten pin bowling and spending time with her family.
Anne holds a BS in elementary education from Russell Sage College.
I am an ardent believer in providing feedback to companies I purchase from. I tweet about the amazing, personalized, almost-like-opening-a-gift experiences with shoe retailer M.Gemi or stationer Felix Doolittle. On the flip side, I also do not hesitate to call »
What do you do when you find that a large portion of your customer advisory board has suddenly turned over due to retirement and role changes? Panic, is the first thought that comes immediately to mind. But once that initial »
A CEO program that we work on just celebrated a milestone anniversary – 100 years of bringing Fortune 100 leaders together. To celebrate this momentous occasion, we recently convened this group, bringing together current members and alumni members. When this »
It’s a new year and as we prepare for 2018 programs, we are spending time speaking with Customer Advisory Board (CAB) members and learning their most pressing issues for this year. The top 3 topics are not surprising to us; »
Executives are different from other audiences, and it helps to understand what executives are looking for when they engage with vendors and others. From our work interviewing hundreds of C-level executives every year, we have extracted the key elements that define the C-suite difference.
As an advisory Board member, I want to give authentic advice on the company’s direction. Board members need to therefore be honest and thoughtful in our advice and the sponsoring company has to be open to that authentic advice, not »
A vibrant customer advocacy program is not just a selling tool, it is a win-win for both the organization and the customer.
I often find myself to be more reflective and introspective in the autumn than other times of the year. The year is coming to a close, and the whirlwind of activity associated with customer advisory board delivery is winding down »
Engagement levels are very high during face-to-face Customer Advisory Board (CAB) meetings: the group is meeting in a physical location, members are strengthening longstanding connections or making new ones, and the direct dialogue progresses the strategic topics on the agenda. »