Vice President, Client Services

Anne has more than 19 years of experience developing executive client programs and event based-communities, ranging from intimate customer advisory boards to large customer conferences. She has brought her proven skills in client-driven agenda design and content development, speaker research and engagement, and event production to her work with brands such as IBM, Avaya, MITRE, and GlaxoSmithKline.

For fun:
In her free time, Anne enjoys running, cooking, baking, reading, ten pin bowling and spending time with her family.

Education:
Anne holds a BS in elementary education from Russell Sage College.

What is a Customer Advisory Board – Really?

Companies apply “customer advisory board”, “client advisory council”, and similar terms to almost any forum involving customer input and interaction. Such a broad definition—“a forum for customer feedback”—causes confusion. Which customers? Feedback about what? Who needs insight? How will they »