Four Ways to Earn Loyalty in the C-Suite [Article]


AS SEEN IN
Loyalty360 Logo


 

Fostering loyalty and creating evangelists among customers is a top priority and gaining that loyalty in the c-suite is especially challenging. Farland Group’s president, Jane Hiscock, recently shared insight gleaned from hundreds of CXO interviews that point to four key factors that contribute to winning or losing loyalty in the C-suite.

Loyalty among the c-suite is won and lost on four things: relationships, quality interactions, the ability to bring something new, and relevancy.

Read the full article >>

Related Stories

Customer First Requires Commitment and Change

Posted by in Engagement Strategy

“Getting closer to the customer” is an all-too-common goal of companies. While the refrain has a nice ring to it, enabling a strategy to deliver on the promise is not trivial. After all, we know that customers have more choices  

Continue Reading »

Creating a Great Customer Meeting: Build Peak Moments

Posted by in Engagement Strategy

Customer experiences are often judged by the closing experience. Done well, the experience is deemed positive. Too often these experiences are forgotten.

Continue Reading »

How to Make Working Groups Work For You

Posted by in Customer Advisory Boards

Coming out of Customer Advisory Council meetings, there is generally a list of action items, and areas identified for further exploration. There are many ways to follow through, but one vehicle is invaluable when it comes to keeping  

Continue Reading »

Less is Definitely More: The Customer Advisory Board Content Trap

Posted by in Customer Advisory Boards

Often as companies work to build out their Customer Advisory Board meeting agendas there is a desire to pack in the content for fear there will be silent, with no one offering their comments or perspectives.  The  

Continue Reading »


Customer Advisory Boards

Customer Advisory Boards are powerful engines of engagement, insight, and business transformation. Make the most of yours.

Meeting Facilitation: Virtual and In-Person Boards » Taking Your Customer Advisory Board Meetings Virtual »

Learn More »

Engagement Strategy

Like any good relationship, customer engagement is a long-term, reciprocal effort. When done well, meaningful engagement leads to better business results, faster.

Engage Your Customers to Help You Stop Pitching » Getting to a Customer Engagement Mindset »

Learn More »

Understanding the C-Suite

Building C-level programs that are meaningful and bring value to you as well as to your c-suite customers is challenging. Veiled sales pitches won’t win the day with this audience. Deliver what executives want: ideas, inspiration, innovation, influence.

Building a C-Suite Client Experience Strategy » Do you Know What Your Customers Value? »

Learn More »