Vice President, Client Services

Anne has more than 19 years of experience developing executive client programs and event based-communities, ranging from intimate customer advisory boards to large customer conferences. She has brought her proven skills in client-driven agenda design and content development, speaker research and engagement, and event production to her work with brands such as IBM, Avaya, MITRE, and GlaxoSmithKline.

For fun:
In her free time, Anne enjoys running, cooking, baking, reading, ten pin bowling and spending time with her family.

Education:
Anne holds a BS in elementary education from Russell Sage College.

Giving Thanks

At this time every year, those of us in the United States tend to reflect back on the year and the things that we are thankful for. This year – as I have been since I joined Farland Group – »

From Seller to Advisor: Engage Your Customers to Help You Stop Pitching

At the 2015 ITSMA annual conference, we considered, “If it is all about the customer experience, why are we still pitching?” We share the key takeaways from our discussion with Janis Fratamico, Director, Relationship Marketing at Bloomberg and David Coates, Director, Customer Programs at Iron Mountain, about relationship-based engagement…and four ways your can help your organization work from a customer point of view.

What is a Customer Advisory Board – Really?

Companies apply “customer advisory board”, “client advisory council”, and similar terms to almost any forum involving customer input and interaction. Such a broad definition—“a forum for customer feedback”—causes confusion. Which customers? Feedback about what? Who needs insight? How will they »

Other Teammates

Anne Taylor

Cailin Boucher

Camille Freni-Antonetti

Jackie Lustig

Jane Hiscock

Nanny McFarland


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Sandy Anderson

Tara Ennis