Related Stories

Delivering a Great Customer Experience: It’s About Listening

Posted by in Engagement Strategy, Understanding the C-Suite

“Shock and surprise me,” was the advice we recently heard from a client when embarking on their first customer advisory board meeting. These words capture the incredible pressure companies feel in trying to build effective, remarkable customer  

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It’s Not Just You: Speed of Change is Accelerating

Posted by in Misc

I read an interesting piece in the Fortune CEO Daily newsletter on whether the pace of change is truly increasing. Fortune highlighted findings from Accenture’s Pulse of Change: 2024 Index, which identifies and ranks six factors of  

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Closing the Loop: Actions Speak Louder Than Words

Posted by in Customer Advisory Boards

Members at a recent Client Advisory Council meeting were vocal about the importance of coming back on the advice offered during the meeting and sharing what actions have been taken. When it comes to follow-up after the Advisory  

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Customer First Requires Commitment and Change

Posted by in Engagement Strategy

“Getting closer to the customer” is an all-too-common goal of companies. While the refrain has a nice ring to it, enabling a strategy to deliver on the promise is not trivial. After all, we know that customers have more choices  

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Customer Advisory Boards

Customer Advisory Boards are powerful engines of engagement, insight, and business transformation. Make the most of yours.

Meeting Facilitation: Virtual and In-Person Boards » Taking Your Customer Advisory Board Meetings Virtual »

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Engagement Strategy

Like any good relationship, customer engagement is a long-term, reciprocal effort. When done well, meaningful engagement leads to better business results, faster.

Engage Your Customers to Help You Stop Pitching » Getting to a Customer Engagement Mindset »

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Understanding the C-Suite

Building C-level programs that are meaningful and bring value to you as well as to your c-suite customers is challenging. Veiled sales pitches won’t win the day with this audience. Deliver what executives want: ideas, inspiration, innovation, influence.

Building a C-Suite Client Experience Strategy » Do you Know What Your Customers Value? »

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