Why Customer-to-Customer Engagement Works

The number one reason people buy a product, or a service is recommendation from peers. When I have a great experience with a service provider, I tell everyone I know. This is not different in B2B marketing and selling.

The fastest path to deal closure is a strong set of peer references - customer to customer engagement.

Unfortunately, getting B2B marketers and sellers to relax and let their customers talk to each other is not always easy. In a desire to control the message, the discussions can move into stiff one-sided monologues that do not yield results. Results that turn into advocacy for the brand.

Advice to marketers and sellers: if you have an opportunity to let your customers talk to each other in a Customer Advisory Board or other setting, take it. Let your clients do the selling and marketing. You will get the best ROI of your career and you will learn a lot along the way.

Jane Hiscock

Jane Hiscock is the president and founder of Farland Group, where she has spent more than 25 years helping B2B companies such as IBM, Microsoft, Thomson Reuters, and more build customer advisory boards and c-suite executive engagement programs.

https://www.farlandgroup.com/jane-hiscock-farland-group-bio
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Customer Advisory Board 101: What it is that I do

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A Strong Pipeline is the Key to Revitalizing Customer Advisory Board Membership